Please read these Terms carefully before using Our Service. By tapping “Accept & Register” during onboarding, You agree to be bound by these Terms.
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms of Service:
These are the Terms governing the use of the Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all parties regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, please opt out of the Service.
You represent that you are at least 18 years of age. The Company does not permit those under 18 to use the Service.
Your use of the Service is also conditioned on Your acceptance of and compliance with the Company’s Privacy Policy, which describes Our policies on the collection, use, and disclosure of Your personal information. Please read Our Privacy Policy carefully before using Our Service.
When You create an Account with Shukran, You must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of Your Account.
You are responsible for safeguarding Your Account credentials and for all activities that occur under Your Account. You agree to notify Us immediately upon becoming aware of any unauthorised use of Your Account.
Before any tip disbursement, You must successfully complete onboarding by submitting the following KYC Documents:
You warrant that all submitted documents are authentic and current. You must promptly notify Us of any change in your registration details or TRA Licence status. Submission of false or fraudulent documents will result in immediate deactivation of Your Account and may be reported to the relevant authorities.
Tips processed through the Platform are subject to a processing fee. By accepting these Terms, You acknowledge and consent to this fee structure. The Company reserves the right to revise the applicable processing fee upon 14 days' notice via SMS or in-app notification. Continued use of the Service after the effective date of any fee revision constitutes Your acceptance of the revised fee.
As a user registered on the Platform, You agree to:
The Company reserves the right, at its sole discretion, to determine whether any conduct breaches these Terms, and to take appropriate action including suspension or deactivation of Your Account.
We may suspend or terminate Your Account immediately, without prior notice or liability, for any reason, including without limitation if You breach these Terms. Grounds for termination include, but are not limited to:
Upon termination, Your right to use the Service will cease immediately. The Company will use reasonable endeavours to notify You of a termination decision via SMS or in-app message. If You wish to deactivate Your Account, You may contact Us using the details in the “Contact Us” section below.
The Company provides the following support channels:
If You dispute a disbursement amount or delay, You must raise the dispute within 7 business days of the expected disbursement date via any of the above channels. The Company will investigate and respond within 5 business days. Failure to raise a dispute within 7 business days shall constitute acceptance of the disbursement record.
Unresolved disputes may be escalated to support@shukran.co. The Company will endeavour to resolve escalated matters within fourteen (14) business days.
Notwithstanding any damages You might incur, the entire liability of the Company under any provision of these Terms shall be limited to the total amount of tips disbursed to You in the 30 business days immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of earnings, loss of data, or business interruption, arising out of or in connection with Your use of or inability to use the Service, even if the Company has been advised of the possibility of such damages.
The Service is provided to You “AS IS” and “AS AVAILABLE”, with all faults and defects and without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability and fitness for a particular purpose.
The Company does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components, or that any defects will be corrected.
By accepting these Terms, You consent to the collection, processing, and storage of Your personal data (including identity documents, photographs, and payment details) for onboarding, KYC compliance, tip processing, and regulatory reporting, in accordance with the Data Protection Act, 2019.
You may exercise Your rights of access, correction, or deletion by contacting Us at support@shukran.co. Our full Privacy Policy is available at shukran.co.
This service shall be governed by and construed in accordance with the laws of the State of California, being the state of the Organization’s incorporation, without prejudice to its conflict of laws principles.
If You have any concern or dispute about the Service, You agree to first attempt to resolve it informally by contacting the Company using the details in the “Contact Us” section below.
If the dispute is not resolved informally within 30 business days, it shall be referred to arbitration. The language of arbitration shall be English.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be interpreted to accomplish the objectives of that provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. Where a revision is material, We will make reasonable efforts to provide at least 14 days’ notice prior to the new terms taking effect, via SMS or in-app notification.
By continuing to access or use Our Service after revised Terms become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, You must discontinue use of the Service and may deactivate Your Account by contacting Us.
If You have any questions about these Terms of Service, You can contact Us: